BRT Wellbeing – Terms of Service Effective Date: 14/06/26 Business Name: Breathe · Richarge · Thrive Ltd (BRT Wellbeing) Location: Gloucestershire, United Kingdom Contact Email: [email protected] 1. Overview These Terms of Service (“Terms”) govern your use of services provided by BRT Wellbeing, including: Massage therapy treatments Personal training sessions (in-person and online) Mentoring and wellbeing coaching Online programmes, memberships, and digital content By booking, purchasing, or using our services, you agree to these Terms. 2. Eligibility You must: Be aged 18 or over (or have parental/guardian consent for under 18s) Provide accurate and honest health and personal information Be medically fit to participate in sessions (or have GP approval where necessary) 3. Payment & Billing 3.1 Pricing All prices are listed in GBP (£) and may be updated at any time. Prices displayed at time of booking are honoured. 3.2 Payment Methods We accept payments via: Online payment (Stripe) 3.3 Memberships Memberships are billed monthly unless stated otherwise. Payments are recurring and continue until cancelled. Missed sessions do not roll over unless agreed. 3.4 Late or Failed Payments Services may be paused or cancelled if payment fails. Outstanding balances must be cleared before future bookings. 4. Booking & Session Usage 4.1 Booking System All sessions must be booked in advance via our website or approved platform. Availability is subject to scheduling. 4.2 Session Use Sessions must be used within the agreed timeframe. Membership sessions are intended for personal use and are non-transferable. 4.3 Arrival Time Please arrive on time. Late arrival may result in a shortened session without refund. 5. Cancellations & Refunds 5.1 Cancellation Policy Minimum 48 hours’ notice required for cancellations or rescheduling. Late cancellations or missed appointments may be charged in full. 5.2 No Shows Non-attendance without notice = full session charged. 5.3 Refunds Refunds are not typically provided for: Completed sessions Missed appointments Membership payments already processed Exceptional circumstances may be considered at our discretion. 6. Health & Safety You agree to: Disclose all relevant medical conditions honestly Inform us of any changes in health Follow guidance provided during sessions We reserve the right to refuse or stop treatment if it is not safe to continue. 7. Confidentiality All personal and health information is: Treated as strictly confidential Stored securely in line with UK GDPR Only shared where required by law or with your explicit consent 8. Data Protection We process personal data in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018. 8.1 Data We Collect Name, contact details Health and medical information (where relevant) Booking and payment information 8.2 Purpose of Data Use Delivering safe and effective services Managing bookings and payments Communicating with you Improving services 8.3 Your Rights You have the right to: Access your data Request correction or deletion Withdraw consent Lodge a complaint with the ICO (Information Commissioner’s Office) 9. Disclaimer BRT Wellbeing services: Are not a substitute for medical diagnosis or treatment Do not replace advice from a GP or healthcare professional Results vary per individual. We do not guarantee specific outcomes. Always consult your GP if you have underlying health conditions. 10. Liability We take all reasonable care to ensure safe practice. BRT Wellbeing is not liable for: Injuries resulting from undisclosed conditions Failure to follow advice or guidance Indirect or consequential losses 11. Behaviour & Conduct We maintain a safe and respectful environment. We reserve the right to refuse service if: Behaviour is inappropriate, abusive, or unsafe Boundaries are not respected 12. Digital & Online Services For online mentoring, programmes, or content: Access is for personal use only Content may not be shared, copied, or redistributed Login details must be kept secure 13. Intellectual Property All materials provided by BRT Wellbeing (programmes, guides, content): Remain the intellectual property of BRT Wellbeing Cannot be reproduced or distributed without permission 14. Updates to Terms We may update these Terms at any time. Updated versions will be posted on our website Continued use of services implies acceptance 15. Contact For any questions regarding these Terms: BRT Wellbeing Email: [email protected] Website: www.brtwellbeing.co.uk